Speaker Biograghy: As Director of Passenger & Terminal Services, Thomas leads a passenger processing powerhouse built on world-class operational, analytical and implementation skills. He has been working for Copenhagen Airports since 2008, and before that spent seven years at a major airline.


Day 1 - 14 March
Session: Airport Cities, Transport Connections & Tourism

14:15 - 14:45 - Implementing an industry-leading taxi management system
Synopsis: The presentation will give insights into how Copenhagen Airports moved from a taxi operation with long waiting times for the taxi drivers, inefficient utilisation of airport infrastructure and an unpredictable passenger experience, to a situation with a forecast-based taxi management system controlled by the airport. We have managed to introduce KPIs, terms of use, an incentive model, airport staff financed by the taxi industry and a more secure traffic system as a whole. The results are stunning for all parties involved – passengers, taxis and the airport.

Audience will learn:

• How a forecast-based taxi management system can improve your taxi operations
• How the airport can improve experience for passengers using taxis
• How to increase utilisation of infrastructure – road system, depots, process rates
• How data and technology can create a win-win situation
• Results and lessons from our journey on taxi management