Gary McDonald, President NA, Materna Corp, USA

Speaker Biograghy: Gary is President of Materna's US office in Orlando, Florida, and is mainly responsible for all US sales activities. Previously he was director for Materna UK and leading contact for London Gatwick Airport, which chose Materna for integrating the largest self bag drop installations in the world.


Day 3 - 16 March
Session:
Customer Service & Passenger Experience


10:05 - 10:35 - A passenger-experience revolution at Gatwick
Synopsis: Gatwick, the busiest single-runway airport in the UK, had to solve problems such as limited space and capacity in order to stay competitive. In the first phase, construction work and dedicated process automation were their focus. After optimisation of bag drop and queue management, the next phase is to optimise the passenger journey through the airport itself, replacing various access tokens with a single biometric token. To achieve these aims, the existing processes have to be harmonised and synchronised. This allows Gatwick Airport to provide its customers with a smooth, optimised passenger experience by leveraging biometrics and other new technologies in the future.

Audience will learn: