Speaker Biograghy: Eero is responsible for the development of passenger experience and services at Finavia, operator of almost all of Finland's commercial airports – including the leading North European transfer hub between Asia and Europe, Helsinki Airport. His passenger service development responsibility comprises all relevant aspects of passenger experience, including digital channels, premises, processes and self-service, customer service and passenger analytics. Prior to joining Finavia, he worked for over 10 years in the ICT industry in sales and development roles in startup and multinational corporation environments. He holds an MSc (Eng) in Industrial Management from Helsinki University of Technology (today Aalto University).


Day 1 - 14 March
Session: Management & Operations

11:30 - 12:00 - How to balance operational efficiency and passenger experience
Synopsis: See how a collaborative platform enables the contribution of multiple roles and stakeholders to passenger flow management and passenger experience at Helsinki Airport. The shown solution provides the latest planning scenarios and resource plans to all parties involved. This means the best possible preparation towards the day of operation. The handover to operations means OPS always working based on actual scenarios and layouts, having the latest parameters and KPIs in the system and being able to react more quickly to changes. Using predictive analytics during operations enables proactive work, improving decision making towards eliminating disruptive situations up front before they occur.

Audience will learn:

• Collaborative work
• Sharing of data and information
• Predictive analytics
• Proactive decision making
• Resource planning and optimisation