Speaker Biograghy: Pawel holds an MSc as an Industrial and Manufacturing Engineer, and also has a Bachelor's degree in Mechanical Engineering from the Swiss Federal Institute of Technology (ETH Zurich). He is experienced in project and process management as well as in change management. He has worked in aviation for 11 years; three years as Business Engineer for ground and airport processes for Swiss International Airlines Ltd, and eight years as Senior Project Leader Terminal Engineering for Zurich Airport Ltd. He gained international experience on four continents as an expert in continuous improvement and Kaizen promotion officer, and strives continually for optimisation in the industry.


Day 3 - 16 March
Session: Aviation & Border Security, Control & Facilitation

09:35 - 10:05 - The modern passenger at the security control: challenges and chances
Synopsis: Passenger travel behaviour has changed during the last decades due to new security regulations (e.g. liquids) and technological developments (e.g. electronic gadgets). Furthermore, airlines' new products encourage passengers to put all belongings into the carry-on baggage. These aspects have a dramatic impact on efficiency and waiting times at security control. We present a detailed analysis of the development of the passenger hold- and carry-on baggage behaviour. We will show the increasing complexity of the carry-on baggage content and its impact on the screening process. In conclusion, future developments and industrial recommendations will be discussed.

Audience will learn:

• Ten years have passed since the implementation of the liquids regulation. Did the passenger learn to come along with it?
• The impact of changed airline products on passenger baggage behaviour: do they take more items on board nowadays?
• The development of the complexity and density of carry-on baggage and its effect on the screening process
• How airports, airlines and authorities can face the current challenges of changed passenger baggage behaviour