Speaker Biograghy: Sayaka works in the Customer Services & CS Planning Office at Tokyo International Air Terminal.


Day 2 - 15 March
Session: Customer Service & Passenger Experience

11:45 - 12:15 - CS management
Synopsis: In our business policy, we pledge to operate passenger terminals with customers placed first in the pursuit of convenience, comfort and functionality. Following the slogan of 'Customer First', which gives top priority to customer satisfaction, we want every visitor to our terminals to feel peace and happiness. All of Haneda's employees work together to provide services that impress customers with experience beyond satisfaction. In this presentation we will explain our efforts in pursuit of customer satisfaction at Haneda Airport.

Audience will learn:

• CS mind
• CS action
• CS improvement