Speaker Biograghy: After graduating in Social Psychology and European Ethnology, Signe earned her doctorate in the field of Judgment and Decision Making from the ETH Zurich. Since 2016 she has worked in the research and development group at the Zurich Airport Police. She focuses on human factors in airport security, such as decision-making processes in critical situations, human-machine interactions and insider threats. It is her challenging task to ensure that airport security stays safe, efficient and practical under the consideration of global security developments and technological improvements.


Day 3 - 16 March
Session: Aviation & Border Security, Control & Facilitation

09:35 - 10:05 - The modern passenger at the security control: challenges and chances
Synopsis: Passenger travel behaviour has changed during the last decades due to new security regulations (e.g. liquids) and technological developments (e.g. electronic gadgets). Furthermore, airlines' new products encourage passengers to put all belongings into the carry-on baggage. These aspects have a dramatic impact on efficiency and waiting times at security control. We present a detailed analysis of the development of the passenger hold- and carry-on baggage behaviour. We will show the increasing complexity of the carry-on baggage content and its impact on the screening process. In conclusion, future developments and industrial recommendations will be discussed.

Audience will learn:

• Ten years have passed since the implementation of the liquids regulation. Did the passenger learn to come along with it?
• The impact of changed airline products on passenger baggage behaviour: do they take more items on board nowadays?
• The development of the complexity and density of carry-on baggage and its effect on the screening process
• How airports, airlines and authorities can face the current challenges of changed passenger baggage behaviour