Speaker Biograghy: Martin has more than 10 years' experience in the airport business. During his studies of aviation management he worked in different departments of Munich Airport. Afterwards he worked for the quality department of Munich Airport for three years, where he was responsible for the aviation department. There he put the main emphasis on process analysis, implementation of key performance indicators and measures derivation. In 2012 he joined Terminal 2 Gesellschaft mbH & Co oHG as a consultant for processes. Since 2014 he has been Head of Processes. The areas of focus in this department are continuous enhancement of quality, increase in passenger satisfaction and, of course, improvement of terminal processes.


Day 1 - 14 March
Session: Management & Operations

12:00 - 12:30 - Passenger tracking and guidance
Synopsis: In last year’s presentation, Munich explained the relevance of waiting measurement to ease the main challenges at MUC. Furthermore, the output of the SensoMuc System was demonstrated, mainly in terms of staff management and increased customer satisfaction. Based on these insights, this year’s presentation aims to demonstrate the impact of the collected data on neuralgic process points, passenger tracking and guidance. The core focus is the wide possibilities of advanced data management and its impact on overall performance at Munich Airport.

Audience will learn:

• How Munich Airport manages waiting time
• How passenger tracking and guidance can be improved at MUC
• The broad possibilities of advanced data management

Day 2 - 15 March
Session: Commercial - Concessions, Retail & Media

09:40 - 10:10 - Satellite Terminal in MUC – commercial planning and lessons learned
Synopsis: The new Satellite Terminal at Munich Airport Terminal 2 opened in April 2016, giving Terminal 2 additional capacity for 11 million passengers. The presentation will discuss how the commercial requests were integrated into the planning process, how the interior fitting was accomplished and the lessons learned from a commercial perspective one year after the opening.

Audience will learn:

• Original ambition for the satellite development and what drove that ambition
• What we learned through the planning and development process – trade-offs, changes and how these impacted commercial activities
• How the finished scheme compares with what we had originally conceived
• Commercial learnings from the development after we opened