Speaker Biograghy: Harris has been working in the airline industry for the last 23 years. He began his airline business career with TWA as a Security Coordinator and Ramp Agent, gained experience in customer services with British Airways, ramp ground handling coordination techniques with Pandair and full ground handling services with Cronus Airlines and Aegean Airlines. He is currently working for Aegean Airlines as Athens Station Manager, and also holds the position of Security & Emergency Services Manager. He is involved in various customer and baggage improvement programmes and turnaround coordination, and has achieved diplomas in Security – Emergency Planning and Quality.


Day 1 - 14 March
Session: Management & Operations

15:45 - 16:15 - INTERACTION – integrating airport processes to improve the turnaround management
Synopsis: A-CDM milestones are insufficient to monitor all activities from different processes involved in the turnaround. INTERACTION is a FP7 project where one of the developed solutions is a centralised turnaround information management platform, focused on integrating information from different airport processes (aircraft, passenger and baggage), which will increase information sharing between all involved stakeholders, providing an improvement in common situational awareness, increasing the predictability of airport operations in real time and helping airlines and airport operations take better decisions when one task steps out of schedule.

Audience will learn:

• How the current A-CDM milestones do not provide enough granularity to manage turnaround activities and unexpected events
• How information sharing among stakeholders is vital for efficient turnaround management and recovery delays caused by events
• How warnings and alarms raised by threshold trespassing of turnaround performance indicators can ease event management
• How collaborative decision making is essential for efficient turnaround operations
• How new interfaces with the aircraft can automate the coordination of turnaround activities