Marcelo Mota, Director of Operations and COO, Aeroportos Brasil Viracopos SA, Brazil

Speaker Biograghy: Marcelo holds a Bachelor's degree in Electrical Engineering and a Master's degree in Business Administration from the University of Warwick, England. With 30+ years' experience in the energy, airports, IT and consulting industries, he is currently the Director of Operations and COO of Aeroportos Brasil Viracopos, the concessionaire that develops and operates Viracopos International Airport in São Paulo, Brazil. He was also an Associate Vice President of the TD Bank Financial Group (the second-largest bank in Canada). Before joining the TD Bank, he worked at the Greater Toronto Airports Authority (GTAA) for nine years and held the position of Director, Information Technology & Telecommunications Programs. Marcelo is a Senior Member of the Institute of Electrical and Electronics Engineers Inc (IEEE). He is also a former Director of the Project Management Institute's (PMI) Southern Ontario Chapter in Canada.


Day 1 - 14 March
Session: Management & Operations

17:05 - 17:35 - How to train your dragon: cargo business at an airport
Synopsis: Viracopos Airport in Brazil operates the country’s largest cargo terminal, and is also the #1 airport in imports volume, with an impressive 41% market share in all Brazilian air cargo and 9% participation in the total volume of all cargo modals processed in the country. After having been transferred to the private sector, it started the Cargo Business Efficiency Improvement Program, aiming at sustained growth, revenues and better client services, with investments in business process reengineering, technology, human capital, infrastructure and management systems. The presentation presents the programme's challenges, best practices, positive and negative results and lessons learned.

Audience will learn: