Speaker Biograghy: Frank is founder and Principal Consultant of Barich Inc, a business consulting firm serving the aviation industry. He has over 30 years’ experience in helping advance North American airport initiatives in key strategic areas such as passenger processing, airport operational technologies and common use. Frank actively works with industry associations and research organisations that contribute to the furtherance of the aviation industry. As a result of his research work and contributions to aviation technology standards, he has had the privilege of working with leading airport authorities throughout the world. He invests his time and experience in serving on various steering committees and working groups through ACI World and IATA. Frank currently serves as the project lead for the IT passenger services design for the Orlando International Airport new South Terminal Complex.


Day 2 - 15 March
Session: Technology: Systems & Operations

15:00 - 15:25 - The Orlando experience digitised - update of integrated passenger self-services
Synopsis: The aviation industry has a growing need to deploy passenger self-services in an integrated process across the passenger journey. Airport operators face the challenge of benefiting from innovative technologies, while maintaining budget and maximising revenue. Through an integrated programme, these challenges are effectively met. This presentation provides a focus for the airport operator and key stakeholders in improving the passenger’s air-travel experience. It presents the requirements and benefits of a well-established integrated passenger self-services programme. Case studies are presented from Orlando International Airport on improvements in the North Terminal Complex and updated designs for the new South Terminal Complex.

Audience will learn:

• The benefits of applying new passenger services in an existing airport facility
• Actual design processes for integrated passenger services at the new South Terminal Complex
• A concise method for establishing an airport-wide integrated passenger self-service programme
• Through an integrated approach, the audience will learn how to maintain costs and provide additional commercial opportunities
• A better understanding of how an airport operator can improve the offering of passenger self-services