Dr Rolf Felkel, VP Airside, Landside and Security Applications, Fraport AG, Germany

Speaker Biograghy: Dr Rolf Felkel studied Mathematics at the TU Darmstadt before he joined Fraport in January 2000. He started as a Solution Developer for Landside Systems. In mid 2001 he moved to the Project Management Group in Fraport's ICT Department, before he took over the responsibility for a group of in-house ICT consultants from 2005 to 2006. In January 2007 he became Senior Manager Landside Systems and in September 2007 he took over the responsibility for the development and support for all airside-, landside- and security-related IT applications in the position of Vice President. Since June 2016 he has been Deputy Head of Fraport's ICT Department and Deputy CIO of Fraport AG. Rolf joined the ACI World ACRIS WG from the early beginning in 2009 and became its Vice Chair in 2010. Since 2013 he has represented the European airports on the ACI World Airport IT Standing Committee.


Day 1 - 14 March
Session: Technology: Passenger Journey

13:45 - 15:45 - Panel Discussion: Customer service transformation in a digital world
Synopsis: Aviation stakeholders are working hard to transform customer service and the passenger experience, to make it the best it can be. Passengers expect personalised information and a seamless flow: from home or office, ground transportation to the aircraft on one side, and the aircraft back through the airport, ground transportation to home or office on the other. Digital technologies will enable airports and airlines to meet these challenges; digital transformation, the implementation of new technologies and the integration with existing technologies help improve processes and services to deliver a better experience to the passengers and customers.

Audience will learn: