Steve Lee, Chief Information Officer, Changi Airport Group (Singapore) Pte Ltd, Singapore

Speaker Biograghy: Steve's responsibilities include: project management, operations and support, infrastructure and architecture as well as the development and implementation of strategic plans for SMART airport initiatives, digital marketing and corporate systems. Steve is the Chairman of the Airport Council International (ACI) World Airport IT Standing Committee and is also on the Advisory Committees of the Temasek Polytechnic, Informatics & IT School and Singapore Management University School of Information Systems. He also actively contributes to the community through serving on the advisory board for the National Volunteer and Philanthropy Centre (NVPC) and National Council of Social Services’ (NCSS) Volunteer Resource Committee (VRC). Steve completed the Institute for Management Development (IMD) Leading Digital Business Transformation Programme and the Stanford-NUS Executive Programme in International Management, as well as the Advanced Management Programme at the National Defence University, USA.


Day 1 - 14 March
Session:
Technology: Passenger Journey


13:45 - 15:45 - Panel Discussion: Customer service transformation in a digital world
Synopsis: Aviation stakeholders are working hard to transform customer service and the passenger experience, to make it the best it can be. Passengers expect personalised information and a seamless flow: from home or office, ground transportation to the aircraft on one side, and the aircraft back through the airport, ground transportation to home or office on the other. Digital technologies will enable airports and airlines to meet these challenges; digital transformation, the implementation of new technologies and the integration with existing technologies help improve processes and services to deliver a better experience to the passengers and customers.

Audience will learn:
Day 1 - 14 March
Session:
Management & Operations


09:40 - 10:10 - A-CDM in a smart airport
Synopsis: Changi Airport Group (CAG) is undertaking a raft of projects to further improve terminal operations and efficiency, and enhance the customer experience. Steve Lee, CIO and Senior Vice President of Technology at Changi Airport Group, will give an insight into how data is central to the smart airport.

Audience will learn: