Schiphol

Speaker Biograghy: Albert leads the IT Department and the Digital Transformation Programme at Schiphol to become the best digital airport in the word. He joined Schiphol two years ago after eight years as CIO for ING. Within ING he was CIO Separation and delivered the IPO for ING insurance (NN). He started within ING as CIO for the Real Estate Division. Before working for ING, he worked as the Manager of the IT Audit team at TNT. Albert has an MA from Erasmus University of Rotterdam and an MSc from the Technical University of Eindhoven. He represents Schiphol on the ACI World Airport IT Standing Committee and is the Chairman of the ACRIS Working Group.


Day 1 - 14 March
Session: Technology: Passenger Journey

13:45 - 15:45 - Panel Discussion: Customer service transformation in a digital world
Synopsis: Aviation stakeholders are working hard to transform customer service and the passenger experience, to make it the best it can be. Passengers expect personalised information and a seamless flow: from home or office, ground transportation to the aircraft on one side, and the aircraft back through the airport, ground transportation to home or office on the other. Digital technologies will enable airports and airlines to meet these challenges; digital transformation, the implementation of new technologies and the integration with existing technologies help improve processes and services to deliver a better experience to the passengers and customers.

Audience will learn: