Delft University of Technology

Speaker Biograghy: Katinka is a Postdoc Researcher at the Delft University of Technology. In the Industrial Design Engineering Faculty she runs a baggage research lab, is part of the PASSME research team (PASSME is a H2020-funded project) and teaches strategic design in BSc and MSc courses related to our future travel experiences. In all these projects she aims to improve the passenger experience and reduce travel time when travelling with baggage. With her PhD on collaboration in innovation networks, she involves all stakeholders; as a designer she has a passenger-centric, future-focused, hands-on approach.


Day 1 - 14 March
Session: Future Airports

09:10 - 09:40 - A collaborative design approach to achieve airport innovation
Synopsis: In this presentation we will present how Schiphol collaborates with different universities to achieve innovation. In different projects they work on passenger experience and how to improve it. This requires knowledge of passenger experience, passenger behaviour, design techniques, media, content, etc. The different institutes can provide this knowledge and in the collaborative process all bring their own expertise and approaches. By working on different projects, the partners learn about each other’s strengths and weaknesses, which can be further applied in follow-up projects. The team has now worked on different topics such as waiting and baggage reclaim.

Audience will learn:
Day 1 - 14 March
Session: Future Airports

17:05 - 17:35 - Panel Discussion: Airport Fast Forward
Synopsis: The year is 2050! Can you imagine what your end-to-end air travel experience will be like? Come and join us in a robust futuristic panel discussion about the possibilities of technological innovations and the changing social behaviour of the next generation of travellers that will transform the way our airports will look, feel and function. We will look at the winning entries of an international student design competition conducted by Fentress architects, followed by each panelist's views on critical areas of change and how we can prepare for the Airport 2050.

Day 3 - 16 March
Session: Technology: Integration & Apps

11:25 - 11:55 - Baggage as a Service – how to achieve door-to-door baggage services
Synopsis: This session presents the joint effort of ACI, Delft University of Technology, PASSME, Vanderlande and Schiphol to achieve door-to-door baggage services. In a first workshop they created a vision on Baggage as a Service for 2040 with participants from more than 20 airports. Based on this vision, they further developed and designed the door-to-door services. This presentation will explain the results so far, as well as the approach to get there and how all kinds of stakeholders have been involved to make the 2040 vision a reality.

Audience will learn: