Speaker Biograghy: Rou-You works in the business department of Taiwan Taoyuan International Airport (TTIA) Corporation, which is the main landside operation team at TTIA. Rou-You has two years' experience in customer service facilities management; providing a pleasant transit experience to passengers is her priority.


Day 1 - 14 March
Session: Customer Service & Passenger Experience

12:40 - 13:15 - Exhibits of cultural and artistic cooperation at Taoyuan International Airport
Synopsis: TTIA is not only working on its hardware facilities but also providing cultural experiences to passengers. Passengers around the world can learn more about Taiwan through specially designed decorations in airport showcases, passenger lounges, carousels and selected corners. In addition to mainstream culture, we collect unique artworks to exhibit more characteristics of Taiwanese customs and lifestyle. TTIA cooperates with artists, art organisations, businesses and local governments to display diverse cultural and artistic experiences.

Audience will learn:

• Cultural spaces at TTIA
• Cultural and artistic cooperations
• Challenges