Mercy Fong, Clerk, Taoyuan International Airport Corporation Ltd, Taiwan

Speaker Biograghy: Mercy works in the business department of Taiwan Taoyuan International Airport Corporation, and is in charge of the transportation connecting to TTIA. She makes efforts to improve the transportation, so that every passenger can have a good experience when they take public transportation at TTIA.


Day 1 - 14 March
Session:
Airport Cities, Transport Connections & Tourism


15:15 - 15:45 - The management of taxis at TTIA (present vs. future)
Synopsis: Taxis are convenient and important transportation for people. Therefore, providing people with a friendly service and good experience is always a major issue for an airport operator. Taoyuan International Airport Corporation is the main operator of TTIA (duty free shop, restaurants, security etc.) but it is not the legally authorised manager for taxis. Passengers always complain about the quality of taxi management. As a result, we are trying to revise the administrative regulation of this section and expect to offer passengers a better experience and impression than previously.

Audience will learn: