Speaker Biograghy: Abdulwahed graduated from the University of Colorado at Denver with a Bachelor's degree in Computer Science and Engineering. He has 16 years' experience in the airline and airport industries. He joined ADAC in 2010, managing all services provided to all customers. He was also heavily involved in all IATA Fast Travel initiatives in ADIA and has played a big role in the Passenger Experience workgroup. As Head of IT Commercial he is currently managing the whole unit, which involves account management , IT standards, projects consolidation and contract management. Prior to joining ADAC he spent nine years at Emirates Airlines, where he managed the IT infrastructure of all the Emirates outstation offices and users as a Customer Support Manager, looking after 400+ offices across the globe and supporting four line of business.


Day 1 - 14 March
Session: Technology: Passenger Journey

16:05 - 16:35 - IT services within an airport
Synopsis: The presentation will outline the types of IT services provided within an airport and how they are being driven commercially considering IT as a profit centre and not a cost centre. It will also discuss how this approach can bring consistency to all airlines that operate from the airport and how these services can cater to their requirements.

Audience will learn:

• Understanding the types of IT services being provided
• Consistency of services that are provided
• Enhanced security measures of all services within the airport