City, University of London

Speaker Biograghy: Tilmann is a former senior aviation executive with over 35 years of demonstrated results in the aviation industry. He was also a Lufthansa Executive and Training Captain for 20 years with 12,500 hours. He has managed sustained growth for leading airlines, as well as startups, Airports, MROs, business jets, helicopter operations aircraft manufacturers and large training operations. He was most recently appointed Assistant Professor and Director of the renowned Master's programmes for Aviation Management at City, University of London. Tilmann is a global executive with leadership experience in European, American, Middle Eastern and African markets. He remains a key innovator in aviation companies and reinforces a safety culture environment while cultivating leadership, integrity and individual responsibility. An avid speaker at international aviation, training and safety conferences, Tilmann is considered a thought leader in his field and is writing and researching about the future opportunities in air transportation.


Day 2 - 15 March
Session:
Customer Service & Passenger Experience


15:20 - 15:45 - Gamificated teaching for airport personnel
Synopsis: With the increasing competition in the job market for Generation Zulu and Alpha, the training and continuous development of employees is becoming a key denominator for an interesting workplace. Gamification has become a technology that uses the strategies of computer games in adult education by stimulating intrinsic motivation via points, badges and individual achievements. Once in an airport job, continuous education is a must-have offer to keep the employee happy and develop her for the future management requirements. Gamificated learning can also be adapted for the workplace environment to compensate for the boring workplace.

Audience will learn: