Speaker Biograghy: As Innovation Manager at Schiphol Group, Maureen advocates integral and multidisciplinary innovation. She has worked in various departments at Schiphol Group and Incheon International Airport Corporation (Seoul, South Korea), continuously focusing on strategic innovation and new business development. With a background in industrial design engineering, she currently creates Schiphol’s integral innovation approach and leads several innovation projects to turn ideas and visions into reality. She stimulates a networked way of working and an outside-in approach in cooperation with, among others, knowledge institutes and startups, to create the airport of the future.


Day 1 - 14 March
Session: Future Airports

09:10 - 09:40 - A collaborative design approach to achieve airport innovation
Synopsis: In this presentation we will present how Schiphol collaborates with different universities to achieve innovation. In different projects they work on passenger experience and how to improve it. This requires knowledge of passenger experience, passenger behaviour, design techniques, media, content, etc. The different institutes can provide this knowledge and in the collaborative process all bring their own expertise and approaches. By working on different projects, the partners learn about each other’s strengths and weaknesses, which can be further applied in follow-up projects. The team has now worked on different topics such as waiting and baggage reclaim.

Audience will learn:

• How the industry can collaborate with knowledge institutes to be innovative
• What different parties can learn from this collaboration
• Inspiration for what can be achieved by this collaboration (explained by example projects)
• The challenges of collaboration between different partners
• A design approach to innovation and passenger experience

Day 1 - 14 March
Session: Future Airports

17:05 - 17:35 - Panel Discussion: Airport Fast Forward
Synopsis: The year is 2050! Can you imagine what your end-to-end air travel experience will be like? Come and join us in a robust futuristic panel discussion about the possibilities of technological innovations and the changing social behaviour of the next generation of travellers that will transform the way our airports will look, feel and function. We will look at the winning entries of an international student design competition conducted by Fentress architects, followed by each panelist's views on critical areas of change and how we can prepare for the Airport 2050.