Allen Lainez, Airports & CSS Training Director, Copa Airlines, Panama

Speaker Biograghy: Allen has an MBA with a focus on technology and process improvement. He has 19 years' airports/airlines experience in the following airports processes: onboard and cabin services, ground handling operations and ground support equipment, passenger services, process improvement, quality assurance, SMS, training delivery and instructional design. He has been with Copa Airlines for almost 15 years leading various areas including onboard services and catering, inflight services, ground operations, process improvement, human resources and training. The main achievements relate to leading various negotiations and union contracts, implementation of different cost savings, process improvement and restructuring initiatives. He currently leads a team of 20 people in charge of all airport training initiatives. He also leads the training programme for implementing a new customer service system. His greatest passion is to teach and help new airport managers to become excellent airports leaders.


Day 2 - 15 March
Session:
Technology: Systems & Operations


17:10 - 17:35 - The 'PLAN' for successful airport implementations
Synopsis: During this presentation the audience will learn how to define an integral strategy by applying the four key performance criteria based on the PLAN methodology to guarantee a successful rollout and adoption for any IT or process improvement airport project implementation.

Audience will learn: