Speaker Biograghy: Chris leads a number of innovative developments to transform Hong Kong International Airport into an airport of the future. He actively engages airlines, ACI, IATA, technology leaders, universities and research institutions to shape the future travel experience and drive for operational excellence. He joined the company in 2006 and has extensive experience in airport management including airfield, baggage, terminal systems, airport flow and runway capacity. Previously he was the Regional Project Manager in North East Asia at TNT Express. He also spent 10 years at Accenture Co Ltd, a world-leading management and IT consultancy firm, and delivered a number of business transformational projects for Fortune 500 companies. Chris is a Board Member of the Zhuhai Airport Management Company, a representative of HKIA in the ACI World Airport IT Standing Committee and a member of the HKIE in Logistics & Transportation Discipline. He holds an MBA and a Bachelor’s degree in Computer Engineering.


Day 2 - 15 March
Session: Technology: Systems & Operations

10:00 - 10:30 - A Revolutionary Check-in Concept to Resolve Airport Capacity and Manpower Constraints
Synopsis: With constant growth in passenger traffic on the one hand, and infrastructure constraints on the other, airports need to rethink the sustainability of their current approach to passenger processing. This presentation describes HKIA’s vision for a fully automated passenger processing terminal, as a way of addressing this key operational challenge. HKIA has recently introduced cloud-based mobile check-in units. Designed to optimise the check-in process by combining full check-in capabilities with document verification checks, the solution has been proved to reduce passenger processing time by 35% and free up additional space throughout the terminal.

Audience will learn:

• Why we need to break away from traditional practices and rethink our approach to passenger processing
• How cohesive integration of security and check-in into the airport’s eco-system can benefit the airport, the passengers and other stakeholders
• Beyond cost saving: the role technology can play across the passenger’s entire journey at the airport