Ajay Dhawan, JFK Station Manager, KLM Royal Dutch Airlines, USA

Speaker Biograghy: As the JFK Station Manager for KLM Royal Dutch Airlines, Ajay is the face of KLM in the New York area, running a disciplined passenger service operation and continually focusing on improving station operation and performance. He has served as a Station Manager in cities around the world, including Newark, Anchorage, New Delhi and Bombay. Ajay was instrumental in formulating the first new JFK Interline Contract in decades, and has continued to play a pivotal role in many KLM initiatives in the New York area. In addition to his role as Station Manager, Ajay serves as President of the JFK Terminal 4 Airlines Consortium (TFAC) and the Kennedy Airport Airlines Management Council (KAAMCO). He is a Board Member and past President of the JFK Chamber of Commerce, and has demonstrated a tireless dedication to both KLM and the entire JFK airport community.


Day 3 - 16 March
Session: Technology: Integration & Apps

11:55 - 12:25 - Improving interline baggage transfer performance
Synopsis: The goal: improve interline baggage transfer performance. The challenge: ensuring accountability for third-party baggage handlers, and providing the information required to efficiently facilitate interline transfers. The tools: implementing an airport-wide interline transfer solution provides baggage handlers with a clear indication of where bags need to be delivered and the time left to make a connection. Scanning bags as they are picked up and dropped off creates a detailed transaction history, assisting with IATA Resolution 753 compliance. The case study: how JFK International Airport implemented a cloud-based interline baggage transfer solution to improve transfer performance and third-party baggage handler accountability.

Audience will learn: