Speaker Biograghy: Beverly Lewis has been working in the customer service industry for over 40 years, the majority of which have been in the restaurant industry. She has been working for Alaska Airlines for 13 years, eight of which have been as a Station Manager. She is currently managing Alaska Airlines Station Operations for both Hartsfield-Jackson Atlanta International Airport and Orlando International Airport.


Day 1 - 18 April
Session: Customer Service and Passenger Experience

14:30 - 15:00 - Engaging employees and creating a passion for achieving expectations
Synopsis: Alaska Airlines has developed some great new tools that are not only making a difference for customer service agents/vendors but are also enhancing the passenger experience. The presentation will describe working with vendors and making them feel like a valued member of the team; tools for successful team building; utilising communication tools effectively; and employee recognition tips.