Speaker Biograghy: Ray Moore is the Regional Director of Corporate Real Estate for Delta Air Lines. He directs real estate initiatives on behalf of Delta for the New York area airports and is involved in the redevelopment of LGA and JFK Delta terminals.


Day 1 - 18 April
Session: Commercial Development

15:45 - 16:15 - Re-inventing the holdroom (gate area) experience
Synopsis: In conjunction with Rick Blatstein (OTG Management), Ray will discuss the redevelopment of the Delta gate areas at JFK, LGA and MSP airports to include a new seating design with tables and counters as well as Apple iPads. The Apple iPads are for guest entertainment and dining – guests may have meals delivered to their holdroom seats. The new holdroom design has become an integral part of the Delta brand and has resulted in increased revenues and customer satisfaction.